Reference

Terms That Govern Your 77ba Account

These terms set out what you agree to when you open and use a 77ba account — covering deposits via bKash, Nagad and Rocket, how we handle your funds, and what we expect from you.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessSubject to change with notice
77ba Terms That Govern Your 77ba Account
HOW WE OPERATE

How 77ba Handles Your Account and Data

We keep your account data secure using encrypted connections across all sessions, whether you access 77ba on mobile or desktop. Your bKash, Nagad, and Rocket wallet details are never stored on our servers — payment verification happens through each provider's own secure channel. If you believe your account has been accessed without your permission, contact support immediately so we can lock the account and begin a review.

Data Retention

We retain account records for as long as your account is active and for a period after closure as required by applicable regulations in your region.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. We recommend you never share your OTP with anyone, including support staff.

Requesting Changes

To update your registered details — including the mobile wallet linked to your account — submit a request through live chat with your account verification documents.

Who to Contact

For any concern about how your data is used or stored under these terms, reach our support team via live chat or email. We will respond with the relevant policy detail.

TERMS CONTACT

Questions About These Terms

Team online

Live Chat

Reach our support team directly through the live chat window in your account dashboard. Available for account and terms queries during service hours.

Email Support

Send detailed terms or account questions to our support address. We aim to respond within one business day for policy-related requests.

Help Centre

Our help centre covers common terms questions — account rules, payment conditions, and what happens when a dispute is raised against your account.

Common Questions on Our Terms

If something in these terms is unclear, the answers below cover the questions we hear most from account holders in Bangladesh.

Yes. All payment activity on your account — including deposits and withdrawals via bKash, Nagad, and Rocket — is governed by these terms alongside each wallet provider's own conditions.

Access depends on your local law and the regions we currently serve. It is your responsibility to confirm that using the platform is permitted where you are located.

Operating multiple accounts breaches our terms. If we detect duplicate accounts, both may be suspended while we review the activity, and any pending withdrawals will be held during that review.

We post the updated version on this page with the effective date. If you continue using your account after that date, you are accepting the revised terms as they stand.

Contact support via live chat and provide your account verification documents. Changes to your registered mobile wallet — bKash, Nagad, or Rocket — require identity confirmation before they take effect.

You can contact support to ask for the reason and to submit any information that may resolve the review. Any balance in your account will be assessed through our standard withdrawal verification process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.